EVG Zone Frequently Asked Questions
Q. What are your service areas?
A. We service a large area around Philadelphia including Bucks County, Montgomery County and Southern New Jersey. Events outside our service area may have additional fees for added travel costs. Contact us directly if you have any questions.
Q. What type of space do you need for an event?
A. We require about 55 feet of level surface to get the most enjoyment for your event. Curb side, open area, a large driveway, etc. The area should be fairly level, without too much of a slope, as the truck and trailer must stay together once parked.
Q. How many people can you fit inside the Zone?
A. The Extreme Video Game Zone can fit up to 16 players comfortably inside. An additional six players can play outside the EVGZone, weather permitting.
Q. How does the EVGZone work?
A. After reserving your video game party date and time here on our website, a Game Master will contact you within 48 hours to confirm your date and get more information about your event.
Q. How much does an Extreme Video Game Zone Party cost?
A. Pricing starts at $299 for a two-hour party. See our pricing page for more details. An initial deposit of $50 is due upon booking your event to reserve your date and time. The remaining balance is due no later than 7 days prior to your event or you may choose to pay in full when you reserve your time.
Q. What is your cancellation policy?
A. All events must be paid in full 7 days prior to your event. In order to receive a full refund, your cancellation request must be received in writing at least 7 days prior to the event. Within seven days of your event your deposit is non-refundable but can be applied to another available day and time. Credits are not transferable and must be booked within one year of original event.
Q. How do you get power to the EVG Zone?
A. The Zone is powered by two super-quiet Honda generators that are on board. No additional power is needed.
Q. What about extreme weather conditions?
A. We love to go to the EXTREME but our main concern is your safety and an enjoyable experience. We reserve the right to cancel any event due to weather conditions that may put our customers or staff in an unsafe situation. If conditions cause a cancellation for any reason you will be notified as quickly as possible. In cases where EXTREME weather is forecast we will contact you to discuss other options.
Q. Is there a per-guest charge for your parties?
A. No, there are no fees per person. Keep in mind that the Zone can only accommodate up to 16 people inside for optimal gaming experience.
Q. What is the minimum age for your activities?
A. There is no minimum age requirements. Our games range from E for Everyone to M for Mature. Your Game Master will discuss different game levels with you when speaking after you make a reservation. If you request a game that is not listed, we will do our best to obtain it before the party. If you want games with no violence, we will remove them prior to your event.
Q. What games are available?
A. Check our Games page for a full listing, but we have the most popular games for XBox, Playstation 3 and Wii. If you would like to play one of your own games that's ok, though we cannot be held responsible for the condition of the game.
Q. Can my group be driven around town in the Zone?
A. No, EVGZone is not equipped to move while occupied. For your safety, you are able to enter the Zone only after we park and set up.
Q. Are you registered and insured?
A. Yes, we are registered and insured.
Q. Are food and/or drinks allowed in the EVGZone?
A. To keep the Zone in the best condition for your gaming enjoyment, we do not allow food or drinks in the Zone.
Q. Where can I find Extreme Video Game Zone Coupons?
A. We send our coupons to our members through email, so sign up for our email list to get coupons, specials and updates on EVGZone. Check newspapers and mailings for other discounts.
Q. How do I pay?
A. The most convenient way to pay is through our online secure payment option when you book a party.
Q. I'm a tax-exempt non-profit, do I have to pay tax?
A. When you speak with your Game Master, supply them with your Tax Exempt ID number and we will submit the correct documents.
Q. Do you offer discounts for non-profits or charities?
A. We want to work with our community to help support worthy causes. Contact us or give us a call toll-free at 855-384-9663 to discuss your event.
Q. Is the Extreme Video Game Zone a franchise?
A. No, we're a couple of brothers who combined in a joint effort to provide an awesome gaming party experience to kids of all ages.
Q. If my question isn't answered here, what do I do?
A. Contact us and we'll get back to you within 48 hours to answer your question.